Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

Wash by hand in cool water and lay flat to dry. This help to preserve the beauty of the yarn and design.

Custom and personalized orders

If you are not happy with the outcome of the design please let me know and we can work something out at the time. You need to let me know within 5 days of receive the item and it must not be worn prior to returning. You need to have permission from myself prior to shipping back so we can discuss any changes beforehand. The cost to ship back is the responsibility of the buyer.

Legal imprint